General Terms and Conditions of Use (GTCU) of the website

Any person using the information, documents, products, software and/or services (hereinafter collectively referred to as the “Services”) provided on this website shall be deemed to be aware of, and to have accepted, all the provisions of these general terms and conditions of use.

“Body” means the government authority, ministry, administration, or any other government organisation that is solely or jointly responsible for this website.

User obligations

The website is accessible via the internet. The user declares that they are aware of the risks involved and accept those risks. They must guard against the effects of computer hacking by implementing suitable and secure computer settings. emmergency.lu accepts no liability for any loss or damage which the user may suffer, directly or indirectly, in connection with browsing on the website or using the services which it offers, or from accessing any of the other websites to which it refers. Use of the website is free.

Cookies management

This site uses client-side cookies. These are small text files that are used to analyse users’ browsing patterns and habits (frequency and duration of visits, pages viewed, etc.). They are sent by the website and stored in a special folder on the user’s computer. A cookie contains the name of the server that created it, an identifier in the form of a unique number and an expiry date. The unique identifier allows the website to ‘remember’ the user’s computer whenever they visit the website. Session cookies are deleted from the user’s computer when the session is closed. However, persistent cookies remain on the user’s computer for one month after the end of the session. The user can decide whether or not to allow the website to store cookies on their computer. They may change their browser settings at any time to prevent cookies from being accepted and stored. Additionally, from their browser, the user can delete any cookies that have already been stored on their computer (see the Cookies Policy). If the user opts to refuse cookies from this website, some features may not work as expected or may be disabled. Hence, it is recommended that users update their browser settings to accept cookies from the website.

Changes to the site

emmergency.lu reserves the right to develop, modify or suspend the website, without prior notice, for maintenance or updating purposes or for any other reason which may be deemed necessary. In particular, emmergency.lu may, at any time, withdraw, add to or clarify all or any part of the information and services contained in or offered on the website. emmergency.lu may not be held liable for any loss or damage whatsoever, whether direct or indirect, in connection with any such changes.

General limitations of liability

emmergency.lu will use its best endeavours to ensure that the website is always available. However, it accepts no liability should the website become temporarily or wholly unavailable. emmergency.lu will use its best endeavours to ensure the security of the computer system. emmergency.lu will use its best endeavours to ensure that the website is always available. emmergency.lu will use its best endeavours to ensure the security of the computer system. However, it accepts no liability if the underlying computer system is ‘hacked’, or if the website becomes temporarily or wholly unavailable. emmergency.lu will use its best endeavours to ensure that the information published on the website and on social networks is accurate. However, it may not be held liable for any omissions in connection with the update of information or forms, errors in the use of the system, coding errors or inaccuracies, or gaps, errors or inaccuracies in the information provided. The aim is to disseminate accurate, up-to-date information emanating from a variety of sources, but emmergency.lu is unable to avoid all risks of hardware error. None of the information published on this website should be considered as exhaustive or as a commitment. Explanations in layman’s terms and translations are provided solely for information purposes. The information appearing on this website is of a general nature. It is not tailored to personal or specific circumstances, and therefore cannot be regarded as constituting personal, professional or legal advice to the user. If the user needs personal or specific advice, they should always consult the competent departments within the different administrative bodies.

Limitations of the website’s liability

The website expressly cannot accept liability for any consequences, whether direct or indirect, arising from:
  • Incompatibility between the service offered and the equipment, applications, procedures or infrastructures of the user or of any third party;
  • Any security breaches caused by the user or a third party, and more generally any security breaches not directly attributable to the website;
  • Any errors and/or fraudulent acts committed by the user or a third party;
  • Any unavailability or malfunction of electronic communication systems or networks.

Links to related sites

For users’ convenience, this website may contain links to other websites which they may find useful or interesting. emmergency.lu, and more specifically the “Body”, does not systematically monitor the content of those websites. Consequently, they may not be held liable for the content of those websites, and particularly for the legality or accuracy of such content.

Intellectual property

The website, all the elements contained therein (including the layout), and the information and services are protected by the relevant intellectual property and copyright laws. Unless otherwise specified, emmergency.lu grants no license or authorisation with regard to the intellectual property rights which it holds in respect of the website, the elements it contains, or the Services. Moreover, reproduction of the information or services, either in full or in part and in whatever form or by whatever means, is forbidden without the prior written consent of the “Body”. Unless otherwise specified, users are authorised to view, download and print the available documents and information, on the following conditions:
  • The documents may only be used for personal purposes, for information and in a strictly private context;
  • The documents and information may not be modified in any way whatsoever;
  • The documents and information may not be disseminated outside or beyond the website.
The rights implicitly or expressly granted above constitute an authorisation to use the website; under no circumstances do they constitute a transfer or assignment of property rights or other rights in relation to the website.

Changes to the General Terms and Conditions of Use

These General Terms and Conditions of Use may be modified or supplemented at any time, without prior notice, to reflect changes made to the website or changes in the law, or for any other reason which may be considered necessary. It is the user’s responsibility to familiarise themselves with the general terms and conditions of use the website, of which only the most up-to-date online version shall be deemed to be in force. It is possible that, in the interval between two visits to the website, the general terms and conditions of use may have changed, and thus it is the user’s responsibility to read through those conditions before using the site once again.

Applicable law and courts of competent jurisdiction

All disputes concerning the use of the website and its services shall be governed by Luxembourg law, and the courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to hear and settle such disputes.