Partners

Our operations are built on partnership. We do not deploy, implement, or innovate in isolation.

Every mission, solution, and field presence is the result of structured cooperation with actors who each play a distinct and indispensable role.

Operational Partners

These are the organizations on whose behalf, or in close coordination with whom, we implement operations and deliver solutions.

This includes UN partner agencies and institutional actors such as DG ECHO, the European Commission’s Civil Protection and Humanitarian Aid Operations department.

They identify needs, mandate interventions, or channel resources that enable assistance to reach affected populations. Our role is to translate those needs into concrete, field-ready operational support.

Partnership Model

Emergency.lu is based on a partnership between the Ministry of Foreign and European Affairs, Defence, Development Cooperation and Foreign Trade of Luxembourg in collaboration with implementing entities, and commercial companies, treating all partners as equal contributors united by a shared humanitarian objective.

 
Each partner brings distinct expertise—whether strategic coordination, operational capacity, or specialized technical solutions—but cooperation is based on mutual respect, trust, and complementarity, not hierarchy.
 
This approach enables emergency.lu to integrate humanitarian, public, and private‑sector strengths into a single, coherent system capable of delivering reliable, timely, and high‑quality services wherever crises occur.
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Connectivity for refugees

CFR

CGDIS Corps grand-ducal incendie et secours
CGDIS Corps grand-ducal incendie et secours

CGDIS

DSV

DSV

Ericsson response

Ericsson response

ETC

ETC

HITEC Luxembourg

HITEC

IHP International Humanitarian Partnership

IHP

IOM - OIM
iom
Luxembourg Air Services

LAS

OCHA

OCHA

SES

SES

UNHCR The UN Refugee Agency

UNHCR

Unicef

UNICEF

WFP

WFP

WHO

WHO

What our partners say...

emergency.lu has been a valued partner to UNHCR and the Connectivity for Refugees initiative. I saw first-hand in Chad how emergency.lu’s connectivity solutions make a meaningful difference in the lives of refugees, helping people access information, services and opportunities when they need them most.

Kelly T. Clements Deputy High Commissioner, UNHCR

Since 2012, the Government of Luxembourg has been a critical ETC partner, providing technology, resources, and funding to support multiple emergencies, remaining highly engaged, and we appreciate their trusted support over 14 years.

Brent Carbno Global Coordinator, Emergency Telecommunications Cluster

Luxembourg Air Services is honoured to have partnered with the emergency.lu programme since 2012. LAS has consistently appreciated the exceptional collaboration within the parameters of this public-private partnership.

Frank Halmes CEO & Accountable Manager, Luxembourg Air Services

emergency.lu has been instrumental in strengthening UNHCR's operations in eastern Chad by providing reliable connectivity that enabled protection, coordination, refugee assistance, and digital inclusion initiatives in remote communities.

Cyril Penalva IT Service Delivery Management Officer in Chad, UNHCR
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