Privacy policy

General information

The personal data communicated by the user are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

emmergency.lu collects no personal data other than the IP addresses contained in the server logs. These are collected for security reasons. User consent is not required before visiting this website.

The controller for these processing operations is the Body that is responsible for this website.

Users can file claims relating to the protection of their personal data through the various communication channels available, and directly to the controller who, in this case, is the Body responsible for this website. Users can also file claims with the Body’s data protection officer at the following email address: info@emmergency.lu using the following template. Users may also refer to the National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 15, Boulevard du Jazz, L-4370 Belvaux.

Website contact form

The information about you collected through the website contact form needs to be processed by the Body concerned to deal with your request.

By filling in the form, you agree that your personal data may be processed as part of the processing of your request. Those data are retained by the administration in question for as long as needed to achieve the purpose of the processing operation(s).

As the retention period for personal data depends on the type of request, the Body will communicate the applicable retention period, or the criteria used to determine it, on request, on a case-by-case basis.

The recipient of your data is the Body responsible for processing your request. Please contact the Body you are filing your request/application with to find out who the recipients of the data in this form are.

Under the terms of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and, where applicable, request the erasure of any information relating to you. You are also entitled to withdraw your consent at any time.

Additionally, unless the processing of your personal data is compulsory, you may, with legitimate reasons, oppose the processing of such data.

If you wish to exercise these rights and/or obtain a record of the information held about you, please contact the relevant Body using the contact details provided on the form. You are also entitled to file a claim with the National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 15, Boulevard du Jazz, L-4370 Belvaux.

Processing in connection with audience measurement

Certain data relating to the user’s hardware and software, which are not capable of revealing the user’s identity, are collected when they visit the public-domain site. The sole purpose of collecting such data is to garner statistics on website traffic (type of browser, resolution, approximate location, and so on) in order to provide users with the best possible experience.

Under no circumstances is the user’s full IP address retained. Only part of the IP address is retained for the purpose of computing overall statistics, and there is no way of identifying users.

These data are retained and hosted in Europe, in a solution provided by a subcontractor who, as such, is subject to the same legal obligations regarding the protection of personal data, if those data were to be harvested in the future.

The data are retained for no longer than is necessary to observe how audiences evolve as a function of browser use, resolution settings or other available statistical data.

The controller for these processing operations is the Body responsible for this website.

Presence on social networks

Moderation policy

Any user who joins this website’s social-networks community undertakes to refrain from any form of discrimination based on race, colour, religion, gender, sexual orientation, age, ethnic origin, disability, marital or employment status. Abusive, racist, sexist or offensive comments have no place on social networks. Any such comments will be deleted and reported.

Languages

The primary language used by this website on the social networks is English. Depending on the situation and on the target audiences, information may be published in the other three national languages (French, German and Luxembourgish) of the Grand Duchy of Luxembourg. Insofar as possible, replies to all questions or comments will be provided in the user’s own language.